“Mabagwe—a Tribute to Los Mayores” nominated for the Cubadisco Award

Michael Spiro on Facebook: “I am usually very hesitant to post things on Facebook about my accomplishments. It always seems a little self-serving. But in this case, I can’t help it. Jose Luis Seluma and I are very honored and proud to have been nominated for a Cubadisco award (the Cuban “Grammies”) in the “Tradicion Afro-Cubana” category for our CD, “Mabagwe—a Tribute to Los Mayores” .

It is hard for us to imagine that we could even be considered in the same group of artists as “Los Munequitos de Matanzas” and “Ochareo”. It is almost embarrassing for us, since Los Munequitos have always been, and will always be our idols. And so for once the cliché is true—just to be nominated in the same category is the honor of a lifetime. 

We must of course thank our multi-talented producer, Jesus Diaz, and all the great artists who recorded with us—Lali, El Gato Gatell, Fito Reinoso, Colin Douglas, Genesies Reinoso, Beatriz Godinez, Jesus Gonzalez, Ivan Camblor, and El Rubio, Jason McGuire.

Obviously Seluma and I couldn’t be at the nominating ceremony in La Habana, so we don’t yet have our plaque—As soon as we can get a photo, we’ll share it with you!”

Michael Spiro knows how to surround himself and inspire the world’s best musicians.

Michael Spiro writes, performs, and produces critically acclaimed instructional books and DVDs on percussion, and he launched two ground-breaking educational websites which offer complete instruction on Cuban and Brazilian percussion over the internet: CongaMasterClass.com and SambaMasterClass.com. Michael Spiro continues to be in demand as a guest artist at universities worldwide, and is a frequent presenter at national and statewide conventions of the Percussive Arts Society. 

He regularly performs with the reknowned percussionist Karl Perazzo, Wayne Wallace,

“BÁKINI En el Nuevo Mundo” (produced with Joe Galvin) had an official release date of September 21st, 2017. Previously he participated in these Grammy Nominated projects:

2017 – Michael Spiro and Wayne Wallace, Patois Records

2015 – The Wayne Wallace Latin Jazz Quintet, Patois Records

2014 – The Wayne Wallace Latin Jazz Quintet, Patois Records

2012 – John Santos and Grupo Folklorico Kindembo, Machete Records

2010 – The Wayne Wallace Jazz Quintet, Patois Records

2008 – John Santos and Grupo Folklorico Kindembo, Machete Records

2003 – Mark Levine and the Latin Tinge, Left Coast Clave Records (producer and artist)

1996 – Changuito/Patato Valdez/Orestes Vilato, Round World Records

1989 – Mark Murphy/Viva Brasil, Muse Records

https://www.mikespiro.com/bio

Facebooktwittergoogle_plusredditpinterestlinkedinmail

Rolando Morales May 2019 Calendar

Rolando Morales is joined by Estaire Godinez at Havana's in Walnut Creek on May 31st, 2019
Mother's Day Sunday, May 12th, with Rolando Morales in Danville
Mother’s Day Sunday, May 12th, with Rolando Morales in Danville


April 30, 2019

¡Feliz Cinco de Mayo, mi Gente!

On Sunday, Mexico and much of the U.S. celebrates Cinco de Mayo, when in 1862 some 4,000 Mexican soldiers obliterated a highly experienced French Army and traitorous Mexican forces of 8,000 in Puebla, just 100 miles east of Mexico City. 

Napoleon Bonaparte’s nephew, Emperor Napoleon III, had embarked upon a very aggressive foreign policy claiming territories in Algeria, Indochina, Lebanon and more with an army that had not been defeated in 50 years, including the Crimean War.  He detested the United States and had designs on ruling over a new empire in neighboring Mexico.  The French feared no one, including the U.S. which was embroiled in its own Civil War.  (The French were also positioning themselves to provide arms to the Confederate Rebels.)   And so with the finest modern equipment and up to date fashion (they were French after all), they invaded Mexico.    

They got more than they bargained for in Puebla.  Instead of being showered with flowers by the conservative clerical town, they were out-maneuvered by General Porfirio Diaz’ men.  The French shot off half their ammunition in less than two hours.  The battles ended with much of the French cavalry killed or wounded, chased on horseback through rain and mud, and with many dodging stampeding cattle and Indians armed only with machetes.

The French tried again over a year later.  This time, the Union forces were rushed to the border after their victory over the Confederates to assist the Mexicanos in expelling the French.  Perhaps this is one reason why thousands of Mexicanos crossed the border after Pearl Harbor to join the U.S. armed forces.  And why so many again flooded American consulates with phone calls during the Persian Gulf War trying to enlist to fight for America.

This little history lesson is something to think about when we witness the thousands of Latin American families risking their lives today to seek help in our country, only to confront oppressive executive orders that separate their family members and penalize them at their most dire time of need.  The ideals of freedom, liberty and upholding the fundamental values of human dignity should be celebrated in this country and shared by us all.  Ajua!

Something tells me not many people will be thinking about this during my big Cinco de Mayo weekend of double-header gigs.  And that’s fine!  We’re out to have fun!  

I haven’t played at Maria, Maria in over 4 months, but I’ll be there at Maria, Maria in Danville on Saturday May 4 from 12-3pm, where I’ll be kicking off the festivities out on the patio for revelers enjoying tequila, margaritas, comida Mexicana and my tailored repertoire.  And I follow that the same night with an appearance at the Walnut Creek Marriott from 6-9pm.  Details below.

Then on Cinco de Mayo, Sunday May 5th, I continue at Maria, Maria in Danville on the patio again from Noon to 3pm.  Lot’s of fun to be had there!  And the same night, I shoot across the pond to the Tavern on 4th in San Rafael, the newly renovated and shiny new watering hole and live music venue for some Latin sounds, drinks and dancing.  I played there last year for this event and they invited me back, so all you North Bay fans, come out and join me!  Details below. 

There’s much more below, including my classic Trio debuting on Friday May 17 at Havana’s in Walnut Creek!  This will be special.  Danilo Paíz on Latin percussion and voice; David Belove on bass; and Yours Truly on guitar, guitar synth and vocals.  This will be the first time we’re playing publicly in the East Bay in many years, so don’t miss it!

There’s plenty more in your new calendar, including a Mother’s Day appearance, so check it out and make your reservations.  

Ciao and see you at the show!

Rolando

PUBLIC PERFORMANCES FOR MAY 2019

Rolando Morales on Saturday, May 11, at the Marriott in Walnut Creek
Rolando Morales on Saturday, May 11, at the Marriott in Walnut Creek

Friday May 3, Barone’s Restaurant, 475 St. John St., Pleasanton CA, approx 7:30-10:30pm.  Rolando returns to one of Pleasanton’s premiere dining establishments.  Enjoy exquisite meals and service, libations and Rolando’s vast repertoire in the lively Cocktail Lounge.   See www.baronespleasanton.com, (925) 426-0987.

Celebrate Cinco de Mayo at Maria Maria in Danville with Rolando Morales

Saturday May 4, Maria, Maria Cantina Cinco de Mayo Event, 710 Camino Ramon Road, Danville CA, 12-3pm.  Santana’s Danville restaurant kicks off their big Cinco de Mayo Weekend Party featuring live music through the weekend.  After 4 months away, Rolando kicks it off on the Patio on solo guitar and voice from 12-3pm, while you enjoy your cervezas, margaritas and comida Mexicana.  Then dance through the night to a fun party band indoors while the food and libations flow.   (925) 820-2366,  www.mariamariarestaurants.com.

Saturday May 4, Walnut Creek Marriott, Lobby Lounge & Bar, 2355 North Main Street, Walnut Creek, 6-9pm.  Rolando returns to this redesigned East Bay hotel and gathering spot in the newly renovated lounge in the shadow of Mount Diablo, where you can enjoy your favorite cocktail, fine wines and a lovely full menu.  Enjoy a sophisticated environment with an international clientele and great acoustics, perfect for Rolando’s vast repertoire on solo guitar and voice and your wonderful night out.  Reservations: (925) 934-2000, https://www.marriott.com/hotels/travel/oakwc-walnut-creek-marriott/.

Sunday May 5, Maria, Maria Cantina Cinco de Mayo Event, 710 Camino Ramon Road, Danville CA, 12-3pm.  Santana’s Danville restaurant wraps up their big Cinco de Mayo Weekend Party featuring live music through the weekend.  Rolando kicks it off on the Patio on solo guitar and voice from 12-3pm, while you enjoy your cervezas, margaritas and comida Mexicana.    (925) 820-2366,  www.mariamariarestaurants.com.

Celebrate Cinco de Mayo at Maria Maria in Danville with Rolando Morales

Celebrate Cinco de Mayo at The Tavern on Fourth with Rolando Morales

Sunday May 5, The Tavern on Fourth, 711 4th Street, San Rafael, 7-9:30pm.  After last year’s hit Cinco de Mayo debut at this newly renovated North Bay bar, Rolando was invited back to to bring some Latin sabor to the strip in San Rafael.  Craft and classic cocktails, 18 Nor Cal draught beers and more.  This is a special invite to you North Bay friends: Let’s pack the place!  (415) 454-4044,  www.thetavernonfourth.com.  

Saturday May 11, Walnut Creek Marriott, Lobby Lounge & Bar, 2355 North Main Street, Walnut Creek, 6-9pm.  Rolando returns to this newly renovated lounge in the shadow of Mount Diablo, where you can enjoy your favorite cocktail, fine wines and a lovely full menu.  Enjoy a sophisticated environment with an international clientele and great acoustics, perfect for Rolando’s vast repertoire on solo guitar and voice and your great night out.  Reservations: (925) 934-2000, https://www.marriott.com/hotels/travel/oakwc-walnut-creek-marriott/.

David Belove will join up with Rolando Morales and Danilo Paiz, May 17 2019

Sunday May 12, Maria, Maria Cantina Mother’s Day Brunch, 710 Camino Ramon Road, Danville CA, 12-3pm.  Give your mom a special treat and bring her to Santana’s Danville restaurant.  Brunch, mimosas and Rolando’s broad repertoire out on the Patio on solo guitar and voice.  Speaking of roses, bring her here and you’ll be smelling like one.  Be sure to make reservations!  (925) 820-2366,  www.mariamariarestaurants.com

David Belove will join up with Rolando Morales and Danilo Paiz, May 17 2019

Friday May 17, Havana Cuban Cuisine, 1516 Bonanza St., Walnut Creek, approx 9-11:30pm. The Rolando Morales Trio finally comes to the East Bay!  The classic version of this exciting trio makes its debut at this fine Cuban restaurant and live music venue.  Tonight will feature for the first time in years, the powerful Latin percussionist-vocalist from Nicaragua who played with Ruben Blades and Dizzy Gillespie, Danilo Paíz; the rock-solid bassist who played with Pete Escovedo and Tito Puente, the great David Belove; and on guitar, guitar synth and voice, Rolando Morales.  This is a rare treat, first time publicly in the East Bay.  You won’t believe what just three guys can create!  Reserve early.  It’ll fill up.   www.havanarestaurant.net,   (925) 939-4555.

Friday May 31, Havana Cuban Cuisine, 1516 Bonanza St., Walnut Creek, approx 9-11:30pm. Rolando returns for this special series of duet engagements at this fine Cuban restaurant and live music venue.  Tonight will feature the charismatic Latin percussionist-vocalist who played with George Benson and Prince, the entertaining Estaire Godinez; and on guitar, vocals and his pedal board of magic, Rolando Morales.  Together they create a unique musical alchemy, so don’t miss it!   www.havanarestaurant.net,   (925) 939-4555.

CD SALES

If you would like to order a CD, read on.  If you’d like to order our CD “Rolando Y Qué?!”, you can pick it up at my website, the gigs or by mail.  They’re $15.00 at the gigs, or $17.00 by mail to cover postage and handling. TO ORDER THE NEWEST CD “ROLANDO, Y QUÉ?!” by mail: Send a check or money order payable to Rolando Morales for $17.00 for the CD and postage to Rolando Morales, 9028 Burr Street, Oakland, CA 94605. and I’ll send it to you.  Let me know if you’d like .it signed.

TO ORDER THE ORIGINAL “PASSPORT: 10th ANNIVERSARY EDITION” CD by mail, send $17.00 to the same address as above. Be sure to include your return address.

BOTH CDs ARE AVAILABLE FOR PURCHASE AT WWW.ROLANDOMORALES.COM

All other shows are private. Why not hire Rolando for your own private event? He’s available for corporate shows, weddings, parties, concerts and festivals. The Rolando Morales Group is available as sextet, quintet, quartet, trio and duo depending on your entertainment needs and budget.

This email was sent to you for Rolando Morales: RMG, 9028 Burr Street, Oakland, CA 94605

Unsubscribe 
RioVida Networks Public Relations

This email message may contain an advertisement or solicitation.

Facebooktwittergoogle_plusredditpinterestlinkedinmail

100 Year Celebration of the ACLU – now more important than ever.

Join Jonah Melvon featuring Adesha on Saturday March 30 to celebrate the 100 Year ACLU anniversary at Jack London Square at 3:30pm

“Jonah Melvon featuring Adesha”

March 28, 2019

Join us to celebrate Year 100 of the ACLU at Jack London Square this Saturday, March 30, 2019, at 3:30pm with a concert by Jonah Melvon featuring Adesha

March 29, 2019, Jack London Square, Oakland, CA, at 3:30 pm Jonah Melvon featuring Adesha will perform to celebrate the ACLU 100 Years celebration, which will go on the entire weekend. See entire line up here.

This weekend’s Bay Area Celebration is part of a national tour. https://www.aclu100.org/aclu-100-experience/ which was started at SXSW. With celebrations in Phoenix, and Los Angeles. The key focus this year is to encourage everyone to join the effort to remind US citizens and voters that “Voting is a Right, not Privilege.” The Gerry Mandering and Voter Suppression have affected the countries leadership in a way that the majority of the voters are not heard:

Voting rights have come under attack across the country.  States have passed laws that have made it harder for people of color, the elderly, students, and people with disabilities to cast a ballot. Experience an interactive exhibit about the many barriers erected throughout American history to prevent people from voting.

Learn how you can help ensure that everyone has the ability to exercise their right to vote.

There are many other ways to give. You may designate your support for the ACLU of Northern California (not tax-deductible) or the ACLU Foundation of Northern California (tax-deductible):

  • Honor a friend’s birthday, wedding, or graduation with a special gift
  • Celebrate the life of a loved one with a memorial gift
  • Make a gift of stock
  • Leave a legacy. Make a planned gift to keep the ACLU strong after your lifetime.

If you are interested in making a gift to support LGB T rights by giving a gift to the FrontLine Fund, please contact us. For assistance, please contact the Development Department at giving@aclunc.org or (415) 621-2493.

Networks with Bay Area and California Non-Profits

We are honored to collaborate with these non profits that make positive changes happen:

  • Ella Baker Center for HumanRights
  • Heyday Books Initiate
  • Justice League of Women Voters
  • BOSS: helping the homeless, poor, and disabled people achieve health and self-sufficiency
  • ACILEP network for immigrant rights
  • Youth Speaks
  • Oakland Public Library
  • Secure Justice
  • Design Action
  • Planting Justice
  • ARC: The Anti Recidivism Coalition
  • TGI Justice Project for transgender freedom and survival
  • ACCESS Women’s Health Justice

It takes a village to raise a child and a community to shape and strengthen a city. The Oakland, CA is known to have a population of which 38% hold secondary degrees. This is largely due to the effective education successes, strong family support, and a community that believes that everyone is created equally and should be treated as such under the law. Naturally, we need to reinforce these values on a daily basis to continue our history of civil rights successes.

Our History

The ACLU-NC was alone in standing with Fred Korematsu and against the forced detention of Japanese-Americans during WWII, in a case that went all the way to the U.S. Supreme Court. We dared to oppose obscenity laws in the prim 1950s, defending Lawrence Ferlinghetti for selling Howl, the groundbreaking book of poetry, in his San Francisco City Lights bookstore. In the years after 9/11, the ACLU pushed back on a wave of bigotry and fear mongering to protect the civil rights of Muslims and people of Middle Eastern and South Asian decent. In recent years, as discrimination has shifted to target Latinos and others perceived as “foreign,” the ACLU has stamped out anti-immigrant laws around the country and challenged unlawful policing in immigrant communities in California. We may be best known for litigation, but through our history the ACLU-NC has been powered by the passion of our activists. The organization was forged through the courage of trade workers and labor organizers in the 1930s. We aided the growing civil rights movements of the 1960s, providing legal protection to campaigns by African Americans, Latinos, Native Americans, and Asian Americans, as well as anti-war protestors and LGBT activists. Over the decades, battles have been fought and won by ACLU activists in fifteen chapters across Northern California and student groups on California’s university campuses, from the activists who launched the Free Speech Movement at UC Berkeley in 1964 to the UC Davis students who endured pepper spray while exercising their free speech rights in 2011.

The ACLU of Northern California is one of the largest ACLU affiliates in the nation with nearly 170,000 members. We have a critical role to play. We must use our decades of experience in impact litigation, legislative advocacy, and fearless organizing to fight these un-American policies and protect our most cherished rights and freedoms. We are the resistance. Join us.

Did you know that prisoners get paid only $1.45 per day to put their life on the one fighting fires?
Maybe they are in jail because they could not afford their bail, like wealthy citizens. Equity for all!

About us and how to get in touch for further conversations, interviews, etc.:

The ACLU of Northern California is an enduring guardian of justice, fairness, equality, and freedom, working to protect and advance civil liberties for all Californians. To learn more about the ACLU in Northern California please contact Carmen King at 415.621.2493 | cking@aclunc.org

To learn more about Jonah Melvon and the Rainwater Project, please visit his website at https://www.jonahmelvon.com/

See you at the show! To set up an appointment or for request for additional materials with the label, college, get photos, video links, or more please text Edie Okamoto, Media Relations, 
at 510-693-0166 or facebook or linked in

You may also mail a check to our office at:

ACLU Foundation of Northern California
Attn: Development Department
39 Drumm Street
San Francisco, CA 94111

About the Rainwater Project

You can hear the music on Spotify or purchase them on Amazon.

Please join our list of sponsors who like you believe that education is the answer to a higher standard of living for all.

This email was sent to you for Jonah Melvon and the Rainwater Project

Subscribe 
RioVida Networks Public Relations

This email message may contain an advertisement or solicitation.

Vigilint Biosensors Logo - for www.vigilint.store

   Sponsored by Vigilint Biosensors: Keeping Families together 24/7 – digitally. www.vigilint.store

   RioVida Networks: Bringing artists, musicians, celebrities 
   and corporations together for mutual benefit. www.riovida.net

Look forward to seeing you.

Facebooktwittergoogle_plusredditpinterestlinkedinmail

“Michael Tchong’s Latest Book, “Ubertrends — How Trends And Innovation Are Transforming Our Future Released”

Ubertrends - How Trends And Innovation Are Transforming our Future by Michael Tchong - March 25, 2019

“Michael Tchong’s Latest Book, “Ubertrends — How Trends And Innovation Are Transforming Our Future Released” 

Las Vegas, March 22, 2019 — Michael Tchong, a renowned speaker, trend forecaster, and startup entrepreneur launches his third book, entitled “Ubertrends — How Trends and Innovation Are Transforming Our Future.” “Ubertrends” tracks civilization’s leading edges that are vaulting us into a radically transformed future.

As author Michael Tchong explains in his book, “Ubertrends form in the eye of the storm. As the forces collide with the future, they shapeshift society. When channeled with innovations, Ubertrends unleash a torrent of tsunamis.”

Aimed at business executives, startup entrepreneurs, venture capitalists, financial analysts, as well as anyone who needs a stronger grasp on a developing future. Published by Ubercool Innovation, “Ubertrends” succinctly analyzes and illustrates some of the biggest waves cascading through society today.

It traces these Ubertrends back to seemingly inauspicious historical incidents that play a much better-understood role in the formation of today’s culture.

These waves are responsible for a host of effects rippling through society. Ubertrends is a well-illustrated compendium, featuring some 273 images, that will help readers connect the dots, providing more context to how the future is unfolding.

For example, did you know that our busy lifestyles are the result of an Ubertrend that has roots in developments that took place in Massachusetts in 1946?

This Ubertrend, Time Compression — The Acceleration of Life, is the hurricane force behind the success of both FedEx and Starbucks, while propelling a whole host of other trends, from energy drinks to yoga.

Unlike most trends, Ubertrends change population values, which contributes to permanently altered consumer behavior.

The eight Ubertrend and innovation forces are:
Casual Living — The Evaporation of Decorum 
Digital Lifestyle — Marriage of Man and Machine
Generation X-tasy — Been There, Done That
Fountain of Youth — Rejuvenating Body, Spirit and Environment
Time Compression — The Acceleration of Life
Unwired — Untethered and Unfettered
Voyeurgasm — I Like to Watch
WAF — Ascent of Woman
Innovation — Reinventing Business and Life
Ubertrends - How Trends And Innovation Are Transforming our Future by Michael Tchong - March 25, 2019
Ubertrends – How Trends And Innovation Are Transforming our Future by Michael Tchong now available.

“We live in an age that requires constant innovation,” says Michael Tchong. So gaining tactical market insights is more critical than ever. To shed light on the forces driving disruption, readers are taken on a spellbinding, roller-coaster ride through the “landscape of now.” “Ubertrends” shows how a multiplicity of phenomena, primarily technology trends, is reshaping society in often remarkable ways.

Visit Ubertrends.com and download a free 20-page Ubertrends preview. Michael’s speaking site, MichaelTchong.com as well as his blog, Ubercool.com, are other resources for those interested in staying on top of current consumer and innovation trends.

About Ubercool Innovation
Ubercool Innovation LLC is a thought leader innovation incubator founded by author, entrepreneur, adjunct professor, motivational speaker and trend forecaster Michael Tchong. Ubercool Innovation is a “do tank” — it doesn’t merely talk innovation, it practices what it preaches. Michael addresses audiences globally with insights on emerging trends and innovations. He is a four-time entrepreneur and the founder of ICONOCAST, CyberAtlas, Atelier Systems and MacWEEK. For more information, call 800-WAY-COOL (international: 415-335-7615) or visit https://ubercool.com.

Facebooktwittergoogle_plusredditpinterestlinkedinmail

Join us on April 4th for “A Night at Yoshi’s Oakland featuring Jonah Melvon & Adesha”

Join us for “A Night at Yoshi's Oakland featuring Jonah Melvon & Adesha" - the Inaugural Peralta Colleges Foundation for Study Abroad Fundraising Event

Inaugural Peralta Colleges Foundation for Study Abroad Fundraising Event

March 21, 2019, Oakland, CA, The event will be held at the renowned jazz supper club Yoshi’s Oakland on Thursday, April 4, 2019 from 7:30pm – 10pm featuring entertainment by local sensations Jonah Melvon featuring Adesha. Jonah and Adesha are more than Oakland natives who share a passion for the arts, they also happen to be siblings. This year they decided to bring the household back together again, as they tour on Jonah’s latest record “RainWater Project”, with teasers from his first record “This is the Year”. This soulful, lyrical, warm-hearted dual, is proud to be bringing their home away from home experience, to listeners worldwide.

The Office of International Education and Peralta Colleges Foundation of the Peralta Community College District will be hosting its Inaugural Study Abroad Fundraising Event, “A Night at Yoshi’s Oakland featuring Jonah Melvon & Adesha”, to raise monies for local students to support and expand their horizons in their quest to become global citizens in the 21st century.

The sponsors and listeners support provides scholarships to worthy students so that they may have the resources for this once in a lifetime experience.  In 2019, the Peralta Colleges are planning to offer up to 11 programs in Japan, Taiwan, Belize, New Zealand, Germany, Mexico, Egypt, London, China, Ghana and Costa Rica (http://web.peralta.edu/international/study-abroad).

It takes a village to raise a child and a community to shape and strengthen a city.

The Oakland, CA is known to have a population of which 38% hold secondary degrees. This is largely due to the effective education successes.

The Peralta Community College District helps fuel the economic engine of East Bay, supplying the region with a trained workforce in essential fields such as nursing, automotive technology, office administration, mechanics, biomanufacturing, bookkeeping, carpentry, food service and restaurant management, to name a few.  This workforce helps build and maintain a vibrant, economically diverse region that meets the present and future needs.

According to the California Community Colleges system, if an additional two percent of California’s population earned associate degrees and an extra one percent earned bachelor’s degrees, the state’s economy would grow by $20 billion.  These educated workers would generate state and local taxes of $1.2 billion a year, and create 174,000 new jobs in California.  Students receiving a degree or certificate from a community college see an 86 percent increase in their wages, from $25,600 to $45,571, three years after earning their degree.   For every dollar spent on economic and workforce development programs at community colleges, there is a $12 increase in California’s business income and employee wages.

According to the Institute for International Education (IIE), fewer than 10% of American college students participate in international study programs, and less than 25% of those students are from underrepresented minority groups. Since many of our students are from low-socioeconomic families, studying abroad has never been a major priority for them. The study abroad experience often is a life-changing event that can provide a student with a new found sense of confidence or independence, a new foreign language skill, an increased ability to work in diverse work environments and most importantly the opportunity to explore new cultures. The Study Abroad program has been shaped by visionary and author, Drew Gephart and his dedicated team.

Peralta Community College District STudy Abroad Book Cover

To learn more about how you can join us in this celebration of music, art, and education please contact Drew Gephart, M.S., International Services Manager at dgephart@peralta.edu or 510-587-7834 for any questions you may have. We sincerely thank you for your time and continued support. http://web.peralta.edu/international/study-abroad you save $5 per ticket by buying from the website. You may also purchase tickets at Yoshi’s.

About the Artists

Jonah and Adesha are siblings and Oakland, California natives, who have a passion for the arts. Raised in a household that fostered music and the arts, they have fond memories of their parents singing along to Marvin Gaye, and dancing the night away to Stevie Wonder.

In 2019, Jonah launched the “Bridging the Gap” music tech tour. Designed to bring awareness about the dissolving art scene to the tech community, and to spark ideas and thoughts of community leaders to actively “bridge the gap” between tech and art

To learn more about Jonah Melvon and the Rainwater Project, please visit his website at https://www.jonahmelvon.com/

Media Relations Contact

See you at the show! To set up an appointment or for request for additional materials with the label, college, get photos, video links, or more please text Edie Okamoto, Media Relations, 
at 510-693-0166 or facebook or linked in

About the Rainwater Project

You can hear the music on Spotify or purchase them on Amazon.

Please join our list of sponsors who like you believe that education is the answer to a higher standard of living for all.

Sponsored by Vigilint Biosensors: Keeping Families together 24/7 – digitally. www.vigilint.store

RioVida Networks: Bringing artists, musicians, celebrities 
and corporations together for mutual benefit. www.riovida.net

Welcome to the Jonah Melvon and the Rainwater Project – together we are “Bridging the Gap.” Facebooktwittergoogle_plusredditpinterestlinkedinmail

Rolando Morales February 2019 Public Performances Calendar

Rolando Morales Newsletter

Friday Feb 8, Havana Cuban Cuisine, 1516 Bonanza St., Walnut Creek, approx 8:30-11pm. Rolando returns for this special series of duet engagements at this fine Cuban restaurant and live music venue.  Tonight will feature the rock guitarist from Carlos Santana, the exciting Carlos Hernandez; and on guitar, vocals and his pedal board of magic, Rolando Morales.  Together they’ll rock Havana all night long.  Don’t miss it!   www.havanarestaurant.net,   (925) 939-4555.

Rolando Morales Newsletter

Saturday Feb 9, Walnut Creek Marriott, Lobby Lounge & Bar, 2355 North Main Street, Walnut Creek, 6-9pm.  Rolando returns to this redesigned East Bay hotel and gathering spot in the newly renovated lounge in the shadow of Mount Diablo, where you can enjoy your favorite cocktail, fine wines and a lovely full menu.  Enjoy a sophisticated environment with an international clientele and great acoustics, perfect for Rolando’s vast repertoire on solo guitar and voice and your wonderful night out.  Reservations: (925) 934-2000, https://www.marriott.com/hotels/travel/oakwc-walnut-creek-marriott/.

Rolando Morales Newsletter

Friday Feb 15, Barone’s Restaurant, 475 St. John St., Pleasanton CA, approx 7:30-10:30pm.  After  almost 5 months away, Rolando finally returns to one of Pleasanton’s premiere dining establishments.  Just in time to extend your Valentine’s Day weekend!  Enjoy exquisite meals and service, libations and Rolando’s vast repertoire in the lively Cocktail Lounge.   See www.baronespleasanton.com, (925) 426-0987.

Saturday Feb 16, Barone’s Restaurant, 475 St. John St., Pleasanton CA, approx 7:30-10:30pm.  Two days in a row!  Continue your Valentine’s Day Weekend at one of Pleasanton’s premiere dining establishments.  Enjoy exquisite meals and service, libations and Rolando’s vast repertoire in the Cocktail Lounge.   See www.baronespleasanton.com, (925) 426-0987.

Friday Feb 22, Havana Cuban Cuisine, 1516 Bonanza St., Walnut Creek, approx 8:30-11pm. Rolando returns to this fine Cuban restaurant and live music venue.  Tonight, for only the 2nd time at this venue will be the remarkable Grammy-winning Latin percussionist-vocalist from Venezuela, Omar Ledezma, from the Pacific Mambo Orchestra; and on guitar, voice and his pedal board of magic, Rolando Morales.  Together they create fire.  Don’t miss it!  www.havanarestaurant.net,   (925) 939-4555.

Saturday Feb 23, Walnut Creek Marriott, Lobby Lounge & Bar, 2355 North Main Street, Walnut Creek, 6-9pm.  Rolando returns to this redesigned East Bay hotel and gathering spot in the newly renovated lounge in the shadow of Mount Diablo.  Enjoy your favorite cocktail, fine wines and full, delicious menu in a sophisticated environment with an international clientele and great acoustics, perfect for Rolando’s vast repertoire on solo guitar and voice and your wonderful night out.  Reservations: (925) 934-2000, https://www.marriott.com/hotels/travel/oakwc-walnut-creek-marriott/.

CD SALES

If you would like to order a CD, read on.  If you’d like to order our CD “Rolando Y Qué?!”, you can pick it up at my website, the gigs or by mail.  They’re $15.00 at the gigs, or $17.00 by mail to cover postage and handling. TO ORDER THE NEWEST CD “ROLANDO, Y QUÉ?!” by mail: Send a check or money order payable to Rolando Morales for $17.00 for the CD and postage to Rolando Morales, 9028 Burr Street, Oakland, CA 94605. and I’ll send it to you.  Let me know if you’d like .it signed.

TO ORDER THE ORIGINAL “PASSPORT: 10th ANNIVERSARY EDITION” CD by mail, send $17.00 to the same address as above. Be sure to include your return address.

BOTH CDs ARE AVAILABLE FOR PURCHASE AT WWW.ROLANDOMORALES.COM

All other shows are private. Why not hire Rolando for your own private event? He’s available for corporate shows, weddings, parties, concerts and festivals. The Rolando Morales Group is available as sextet, quintet, quartet, trio and duo depending on your entertainment needs and budget.

Facebooktwittergoogle_plusredditpinterestlinkedinmail

Rolando Morales is accompanied by Danilo Paiz at The Lot Restaurant in the new City Center Bishop Ranch complex.

Rolando Morales and Danilo Paiz
Rolando Morales and Danilo Paiz

The Lot Restaurant, located just steps from its luxury movie theater in the brand new City Center Bishop Ranch complex, the high end shopping and meeting place in the Tri-Valley San Ramon Hills.

Rolando Morales at Bishop Ranch January 2019
Rolando Morales with Danilo Paiz at Bishop Ranch January 29, 2019

Tuesday Jan 29, The Lot Restaurant, City Center Bishop Ranch, 6000 Bollinger Canyon Road, Suite 2300, San Ramon, 6-9pm.  Rolando returns for only the 2nd time to this sprawling center offering a very stylish dining, socializing and cinema experience.  THE LOT features a ten-auditorium cinema as well as a dynamic upscale restaurant, café and cocktail bar, all conveniently situated under the same roof.  Classy.  Elegant.  Premium craft beers, wines and cocktails. Delectable menu.  And a special Taco Tuesday event with the Rolando Morales Duet, featuring the Latin percussionist-vocalist-guitarist from Ruben Blades, the powerful Danilo Paíz; and on guitar and voice, Rolando Morales.  Together they’ll sound like a band!  Bring your friends and let’s make this a semi-regular happening!  TheLotEnt.com/city-centerwww.citycenterbishopranch.com, (925) 664-0069.

The Lot Restaurant, located just steps from its luxury movie theater in the brand new City Center Bishop Ranch complex, the high end shopping and meeting place in the Tri-Valley San Ramon Hills.  Enjoy it while it is brand new!Facebooktwittergoogle_plusredditpinterestlinkedinmail

Rolando Morales, Vocalist and Guitarist, year end performances with Carlos Reyes!

Rolando Morales Newsletter

 

Rolando Morales Newsletter

After-gig hike last week before the sun fell

December 18, 2018

¡Hola, Mi Gente!

I finished that challenging 3-week run of 1 to 2 gigs per day.  And lived to tell.  I even threw in that public gig last Saturday with my rock guitarist buddy from Santana, Carlos Hernandez.  We hit it hard at Havana and threw in a bunch of rocking tunes we’d never done before for a packed house.  What a blast.

In the midst of playing and commuting day and night in the urban jungle, I had one rare late afternoon off.  A brief reprieve.  I unloaded my gear, got into my house, changed into some sweats and drove to Chabot about 4:30 and forced my tired body to hit a trail.  It was hard to get going, but after coming into my first view of the water and hills, I felt so much better!  It was like another world.  Peaceful and grounding.  And cold and dark!  I did the last half of my hike in the night under the slivered moon and beneath the sound of owls hooting in the trees.  Magic.

Now my schedule slows to a manageable level.  The only public show I’m doing this week happens this Friday December 21 when I return to Maria, Maria in Danville for the last time this year, indoors from 6-9pm.

And remember I’m also at Havana after Christmas on Saturday December 29 with the Paraguayan violinist Carlos Reyes, who has played with Arturo Sandoval and Steve Miller.  This is your last chance this year to catch us in public (though we’ve been everywhere in private).  Details for both shows below.  Hard to believe that these are the last public shows of the year!  See you there!

Ciao,

Rolando

 PUBLIC PERFORMANCES FOR DECEMBER 2018  

Rolando Morales Newsletter

Rolando plays at Maria, Maria in Danville this Friday Dec 21

Friday Dec 21, Maria, Maria Cantina, 710 Camino Ramon Road, Danville CA, approx 6-9pm.  Rolando returns to Carlos Santana’s Danville restaurant.  Enjoy Rolando on solo guitar and voice with his diverse repertoire performing either in the restaurant or out on the patio by the fire pits, depending on the weather.   www.mariamariarestaurants.com, (925) 820-2366.

Rolando Morales Newsletter

Saturday Dec 29, Havana Cuban Cuisine, 1516 Bonanza St., Walnut Creek, approx 8:30-11pm. Rolando returns for his last public appearance of the year at this fine Cuban restaurant and live music venue.  Tonight Rolando welcomes for a rare Havana appearance, the thrilling violinist-bassist from Paraguay, the great Carlos Reyes.  Hehas played with Grammy winner Arturo Sandoval, Steve Miller and the Doobie Brothers, among others.And on guitar, voice and his pedal board of magic, Rolando Morales.  Together, they create fire, a huge sound and unique energy you do not want to miss!  www.havanarestaurant.net,   (925) 939-4555.

CD SALES

If you would like to order a CD, read on.  If you’d like to order our CD “Rolando Y Qué?!”, you can pick it up at my website, the gigs or by mail.  They’re $15.00 at the gigs, or $17.00 by mail to cover postage and handling. TO ORDER THE NEWEST CD “ROLANDO, Y QUÉ?!” by mail: Send a check or money order payable to Rolando Morales for $17.00 for the CD and postage to Rolando Morales, 9028 Burr Street, Oakland, CA 94605. and I’ll send it to you.  Let me know if you’d like .it signed.

TO ORDER THE ORIGINAL “PASSPORT: 10th ANNIVERSARY EDITION” CD by mail, send $17.00 to the same address as above. Be sure to include your return address.

BOTH CDs ARE AVAILABLE FOR PURCHASE AT WWW.ROLANDOMORALES.COM

All other shows are private. Why not hire Rolando for your own private event? He’s available for corporate shows, weddings, parties, concerts and festivals. The Rolando Morales group is available as sextet, quintet, quartet, trio and duo depending on your entertainment needs and budget.

This email was sent to you for Rolando Morales: RMG, 9028 Burr Street, Oakland, CA 94605

Unsubscribe
RioVida Networks Public Relations

This email message may contain an advertisement or solicitation.

Facebooktwittergoogle_plusredditpinterestlinkedinmail

Big Business and Customer Experience Attitudes – Google

Google is one of top three companies in the world and the customer experience is unreliable.

Sundar Pichai CEO, Google Inc
Sundar Pichai CEO, Google Inc.

Today’s news clip from 360 Law:

“The U.S. Supreme Court appeared skeptical of whether Google Inc.’s so-called cy pres settlement of a privacy class action was fair, under which $2 million went to class counsel, $5 million went to third parties chosen by class counsel and the company, and zilch went to the 129 million Google users who made up the class

Google’s earnings more than doubled over the last 5 years, their  share Price went from $513.52 to  $1,090 this morning.

I use google as a customer.  I like their email program services for business and at home, not for mass mailings mind you.  That services is very overpriced and doesn’t come with core features.  I have a separate service provider for that.  I also use google analytics, its pretty ok. It should be considering they make their money by tracking web traffic. It could be quite better from my point of view. Google’s big issue is that their instructions are horrible.

I like to be treated well, by knowledgeable, well-trained people who have a humane attitude.  I am not alone.  Customer Service  or more precisely our Customer Experience is now so bad that it is quickly becoming the  New Frontier in generating or negatively affecting ROI.

Google at its absolute worst. 

I rent cloud space.  I guess because  one of my drives  is linked to a free Gmail account the young man displayed an attitude problem.  He assumed it was free even thought it was not. Maybe he didn’t have access to my account details? Or was too lazy to look?  He claimed that when Google Drive lost much of my data, that was:

a) because I only use the  consumer version.  Never mind that I pay twice than what I pay for the business version that I also use.
b) I could not have lost data from before 2012 because they didn’t even offer google drive before then.

Customer service should not drive up your blood pressure, nor should it make you angry.

The young man’s attitude was horrible. He was rude, arrogant and clearly not very bright. The idea that you may back up other storage that included data from prior years entirely escaped his universe of thoughts.

For the business drive I got a young man on the phone – after looking forever to find a phone number – who was clearly able to read his script and while he was not the brightest person I have ever encountered, he was diligent,  thorough and polite.  He got the job done, eventually, after studying the manual and talking to his boss a few times. Due to his positive attitude I was able to remain patient and polite more easily.  Attitude matters!

Google has its shares of problems.  Every large international company has problems.  Google apparently has hired horrible Ku Klux Klan loving men who created havoc for the company.  More here.

The above mentioned lawsuit very much reflects the conversation I had with the Google Drive young customer experience man – he was rude, intellectually challenged, and despite the fact that I am a paying customer, his attitude was inhumane.  The young man for the business account which costs less was diligent and polite.  On the big business side people are down right courteous.

What I glean from this is that Google does not believe that we are all created equal.

I am the same person with three different level of services and I am treated entirely different in each scenario.  This should not be!  Does it really  matter whether I call as an individual or as a business client?  Please, Google hire better people and  train them better.  By having more than one type experience with a large company I can’t trust you in any area of your business.

Google  has  a hierarchy of value systems  or let it fester and they don’t promote women through the glass ceiling.  You  should, you would do better.

Mr. Pichai, trust is build on a relationship that allows each person to count on the other person to do the right thing.  The Supreme Court of this land ruled that “Corporations are People.”  So Google, why can I only rely on you if your employees consider me worthy, and why does it change from scenario to scenario?

How about just one link with help to get to the right person? I want a better customer experience.Facebooktwittergoogle_plusredditpinterestlinkedinmail

VigilintsHeart™ Launches “Shop, Save, Donate” helping parents save money while donating to schools and non-profits.

Vigilints Newsletter
Vigilints Newsletter
Working together to create a better world for our kids.
VigilintsHeart™ Launches “Shop, Save, Donate” helping parents save money while donating to schools and non-profits.

RioVida Networks is happy to announce the creation of the new VigilintsHeart program that will allow parents to shop online in over 1200 stores that offer special savings.  The portal which can be reached via a link on the VigilintsHeart tab or direct by visiting the store directly.

The customer signs up and receives the sales prizing from the overall stores directly, but because the shopping is done through the portal the customer an additional small savings.  And, more importantly this customer “VigilintsHeart” savings is matched and collected from the purchase of all the participants.   This collective affiliate fee is then donated to various school programs through Micro Donations addressing teachers concerns.

The VigilintsHeart™ “Shop, Save, Donate” community outreach program will provide micro donations to individual school teachers. Often these dedicated professionals reach into their own pocket to purchase school supplies for our kids.  The average teacher spends over $400 out of pocket each year and they really need pencils, paper, books, computer programs, chalk, rulers, glue, and many other items that they use during their instructions.  Many parents are either unable to financially assist the teacher or they “assume” that these supplies are provided by the schools. Unfortunately, school administrators often are burdened with safety needs, building maintenance, and salaries.

There are many wonderful people at the PTA that diligently raise money to help with the bigger issues, school trip, music lessons, art classes and new recess areas.  Often the “little things” – what the teacher actually needs to liven up their class room for the kids on a daily basis rescinds to the background.

Together we can help!   Just move your online shopping to the portal, get your friends and family to do it, and Vigilints will donate their portion of the  affiliate fee to teachers and non-profits.

The VigilintsHeart™ “Shop, Save, Donate” program is simple. Parents join the program FREE by signing up to shop online through the VigilintsHeart™ portal, they receive the discounts offered by the affiliates. The participating list of major stores includes nearly everyone’s favorite store, including Macy’s, Kohl’s, Sak’s Fifth Avenue, Best Buy, Old Navy, Disney’ and many other popular stores. Participants shop and save. The Loyalty Superstore receives 25% for licensing of the software platform, program managers, customer experience center, and maintenance team, and the rest of the affiliate commission will be donated to the VigilintsHeart™ program who will provide funds to the organizations.

Shop Save Donate

Click on picture to sign up for the shop, save and donate program

This program does not alter the other VigilintsHeart™ Educational Programs which provide product and donations to teacher’s class rooms and programs. We invite classrooms and teachers to submit their donation requests.

“We are excited to help schools, children and non-profits through VigilintsHeart™,” said Martin Berns, CEO of Loyalty Superstore. Mr. Berns continued, “Loyalty Superstore is dedicated to serving the needs of its affiliates, customers, and the community, and are proud to be a part of the VigilintsHeart.”

The VigilintsHeart™ “Shop, Save, Donate” program is reaching out to other companies who wish to participate or add funds through sponsorship. To sponsor or learn more about the American classroom’ needs and the donations VigilintsHeart™ make  by contacting Edie Okamoto to discuss how you may wish to participate as a co-sponsor.

About VigilintsHeart™

Vigilint Biosensors strives to provide fun and safe solutions to families with children: communications and learning for children and peace of mind for parents. The combination of the best location technologies (GPS, GNSS, A-GPS and sensors) will easily locate your child, anytime and anywhere. Vigilint Biosensors is dedicated to improving the quality of care that parents and senior caregivers provide through a complete 360º intelligent family care assistant, that connects family members together via smartwatches. Vigilint Biosensors provides the family/caregivers with a cloud infrastructure bringing devices and software services together, which strives to improve time management and reduce stress by improved non-intrusive care for kids, seniors, and other loved ones in need. This is achieved through the most modern application of Artificial Intelligence and Machine Learning technologies to life data that provide alerts, if and when needed. “When those we care about are well, we can relax and focus on our day.” www.vigilint.store

Vigilint Biosensors

For introductions and appointments with the appropriate contact persons or to receive further Viglint Biosensors press materials, whitepaper links, or investor packages please contact Edie Okamoto at +1 510 693 0166 or edie.okamoto@riovida.net

Loyalty Superstore

The Loyalty Superstore Officers and Board have 50 years of successfully experience in the Loyalty and Rewards space. We have extensive experience in launching and operating public companies. Loyalty Superstore, Inc. (“LSS” or “the company”) began developing proprietary loyalty and rewards solutions in early 2013. The company has been servicing a niche market for mid-large brands that wanted a private branded, Value Add customizable online loyalty rewards platform, both nationally and locally. To learn more about the www.loyaltysuperstore.com

We love to learn more about your ideas on how we can grow this program. You may reach Edie Okamoto with your request or to learn how we could set up a school specific program for you.

And don’t forget to join our growing community of professionals and parents atTwitter & Facebook.

Attention writers and parents:  Please feel free to share your accomplishments, advice for other parents on the Vigilint Biosensor   blog

Feel free to reach out for an interview and for consideration of recommended products or services for review. We will be glad to consider featuring highly recommended products or services in our advice columns, as long as, we deem them to match well with our desire to support only high quality products that represent our core values and that we may consider reselling through our app(s) or store(s).

 

Facebooktwittergoogle_plusredditpinterestlinkedinmail

Customer Support Woes – Microsoft’s CX is terrible due to lack of training.

On hold with Microsoft.  What a waste of time.  What a way to irk customers.  Steal their time with faulty products, lack of service and put them on the phone with an untrained macho Philippine young man with a fake name.  “Jared” he called himself.  His lack of English belies that fact.  I am glad that most Indians are now allowed to use Indian names. Anyway what I learned is this:

Microsoft = Hypocrisy.

The 22 minutes I wasted today are better than the 6 1/4 hours it took last time. Today  I got nothing resolved, but gave up quicker.  Yet, I am so upset.  My cortisol levels have sky rocketed, my adrenaline level is in need of rigorous exercise to get them back down. CX is the future.  Everyone including Microsoft agrees.

I ask Jared:  “How long have you worked at Microsoft.  2 Years. Are you an expert on Excel.”

Jared claims that he was trained for more than 1 year.  However, he cautioned me right away, that he is not trained on using the product.  He is merely able to provide help with the installation of Microsoft 365’s  program.  Not with solving anything that may go wrong with it.  When I described the problem he first explained that it is Facebook’s fault.  While there are many things Facebook could improve about themselves, I don’t agree with him that being able to save Facebook Analytics xls documents sometimes, but not always is a Facebook issue. The conversation immediately went beyond the young man’s scope of understanding. I asked for a supervisor.  He never came.  Maybe he was never notified.  Who knows?  Well, we only know that Microsoft doesn’t care about my Customer Experience.  I am having a terrible one.

If the program is already installed,  he explains, then Microsoft can’t help.  He told me that I am welcome to ask other Microsoft users in the “community.”  I asked  him, if there is a glitch with the product, such as many times I can save a document but sometimes I can’t – I am on my own?  He assured me:  “No, no, you are not on your own, I am suggesting that you speak with others in  the community.  Often other users who have similar problem can talk to you and listen to you.  I can’t. ”   When I told him that this is preposterous, he said you can also try to find solutions by watching YouTube or by going to a support site, like ansheishlscam.  I said I beg your pardon.  he repeated ansheishlscam or something like that.  I suggested the he spell it for me since I could not make out the answer.  He seemed entirely stumped at that point.  Apparently they didn’t teach him how to spell word aside of not reaching him how to pronounce them.

I asked him where he is from.  He answered that he is in  the Philippines.  I have had wonderful experiences and philosophical discussions with a Philippine Art professor and his mom in the past.  I know that Jared is not the only person representing the Philippines, but he is certainly representing the CX experience of Microsoft.

I can’t understand his accent.    I had asked to speak to his supervisor.  He had kept me on hold for 16 minutes and then told me that his supervisor was busy with another disgruntled customer.  No, he didn’t really say “disgruntled” he said “valued.”

The problem with Customer Service contracts is that people get paid by the minute.  The companies, Microsoft in this instance,  don’t seem to care if the customer gets help or if you are merely put on hold. I imagine that “big data” shows that calls in the Philippines are shorter than those in India.  I know because last time when I didn’t have to luxury of hanging up because I needed the software installed – I was on hold for over well over 5 hours – only to be told that they wanted to call me back in an extra 22 hours.

I asked whether he could help with a Skype glitch while I was waiting.  Realizing that I was being silly as soon as the sentence came out of my mouth.  Since I joined this 365 subscription, my Skype credits disappeared because my email is in use for this account  already.  Completely irrational frankly, since I have been a customer with Microsoft since 1980 and used Skype since 2004.

Microsoft  touts their AI capabilities and how it  provides “finished services to customers” – but clearly Microsoft is not using their own AI platform or it doesn’t work at all.  My service was neither “finished” nor did it exist. Clearly Microsoft can’t keep track of customers, like me.  Sad.  Or, probably, Microsoft just doesn’t care. I has the credit card booking the money out of the bank account each month.  So there is no more need to actually give a functioning product.  They refer me to the “community” whatever the heck that is?    I googled Community & Microsoft and got this:

https://answers.microsoft.com/en-us/msoffice/forum  – a place where frustrated people who don’t have a clue can vote up and down of how frustrated they are with the non-existing answers.  Swell.

I actually think it is not a technology problem, but an attitude problem.  The new Indian born CEO Nadella doesn’t give a hoot about his customers. If he did they would not have all these issues.  They want those issues to complete the retreat from consumer based business.  HP tried that and shot themselves in the foot, big time.  They did the opposite.  They focused on the printers and stopped supporting their techies sub contractors who built their company in the first place.  Not realizing that most people are both – consumers and business people.  Love that Epson Printer after years of using and recommending  HP for everything and my clients.   I use a MACs now. Love Apple’s customer service,  I really do.  They genuinely care,  they speak English and are culturally “with it”  and highly trained.  Love them.

Microsoft, certainly is not the only US bred tech company, that seems to suffer from hypocrisy.  They are just one of the largest offenders.   And it is not that the company as a whole doesn’t know that customer service is important.  In their blog they sing the praises about importance of a positive Customer Experience. In reality however they clearly don’t care at all.

What they say:

Microsoft Logo

Social media can have a positive influence on your brand and your product. It can also drive a stronger bottom line. Case in point: loyal customers spend 67% more than new ones.1 Customer relationships that lead to loyalty and trust are the foundation of a brand’s success. At Microsoft, the Customer Experience Center (CXC) is dedicated to building deeper customer relationships. etc.

My Microsoft customer experience was horrible and the company clearly has no interest in walking their talk.  What goes on my nerves is when people talk one way out of this side of their mouth and the other way out of the other side.  I can’t stand hypocrisy.

I prefer people who are consistent. Microsoft is in decline – angry and upset customer are not a good sign for their future health.  As an angry and upset customers I probably will share my story with more than the average 15 people for negative, and 5 people for positive experiences.

Well, the health advice is working.  I feel much calmer now.  I wasted an awful lot of time.  Maybe I should start working with better customer experience experts and show Microsoft and those other phony companies, how it’s done.   Maybe in the end this  frequent and horrid customer experience is just the inspiration I needed.

PS:  Special thanks, to Yussuf.  You were great last time we spoke and you solve my install problem in 33 minutes flat.  Microsoft should promote you over these uncultured, untrained stone-age macho men who wasted 6 hours and 15 minutes of my time, before I played CX roulette and found you.  If people like you, Yussuf, were in charge of Microsoft, the company would have a chance to thrive again.   The way it is run right now, it will go down as a mere footnote in history.

Facebooktwittergoogle_plusredditpinterestlinkedinmail

Dance is an amazing expression of current culture. US Dance Then and Now.

Jive Dancing originated in the 1930s USA

2018 The Paul Mitchell robotic dance

Dance is a reflection of culture.  In the 1930s American were wild and free, the brought this dance to the Europe at the end of World War II.

In 2018 dance moves have a lot of corners, stiffness and are very prescribed.  Here is a dance lesson of the contra dance that will come up in Pasadena this month.

We seem to be moving forward and back ward in time,  both.   Interesting.Facebooktwittergoogle_plusredditpinterestlinkedinmail