VigilintsHeart™ Launches “Shop, Save, Donate” helping parents save money while donating to schools and non-profits.

Vigilints Newsletter
Vigilints Newsletter
Working together to create a better world for our kids.
VigilintsHeart™ Launches “Shop, Save, Donate” helping parents save money while donating to schools and non-profits.

RioVida Networks is happy to announce the creation of the new VigilintsHeart program that will allow parents to shop online in over 1200 stores that offer special savings.  The portal which can be reached via a link on the VigilintsHeart tab or direct by visiting the store directly.

The customer signs up and receives the sales prizing from the overall stores directly, but because the shopping is done through the portal the customer an additional small savings.  And, more importantly this customer “VigilintsHeart” savings is matched and collected from the purchase of all the participants.   This collective affiliate fee is then donated to various school programs through Micro Donations addressing teachers concerns.

The VigilintsHeart™ “Shop, Save, Donate” community outreach program will provide micro donations to individual school teachers. Often these dedicated professionals reach into their own pocket to purchase school supplies for our kids.  The average teacher spends over $400 out of pocket each year and they really need pencils, paper, books, computer programs, chalk, rulers, glue, and many other items that they use during their instructions.  Many parents are either unable to financially assist the teacher or they “assume” that these supplies are provided by the schools. Unfortunately, school administrators often are burdened with safety needs, building maintenance, and salaries.

There are many wonderful people at the PTA that diligently raise money to help with the bigger issues, school trip, music lessons, art classes and new recess areas.  Often the “little things” – what the teacher actually needs to liven up their class room for the kids on a daily basis rescinds to the background.

Together we can help!   Just move your online shopping to the portal, get your friends and family to do it, and Vigilints will donate their portion of the  affiliate fee to teachers and non-profits.

The VigilintsHeart™ “Shop, Save, Donate” program is simple. Parents join the program FREE by signing up to shop online through the VigilintsHeart™ portal, they receive the discounts offered by the affiliates. The participating list of major stores includes nearly everyone’s favorite store, including Macy’s, Kohl’s, Sak’s Fifth Avenue, Best Buy, Old Navy, Disney’ and many other popular stores. Participants shop and save. The Loyalty Superstore receives 25% for licensing of the software platform, program managers, customer experience center, and maintenance team, and the rest of the affiliate commission will be donated to the VigilintsHeart™ program who will provide funds to the organizations.

Shop Save Donate

Click on picture to sign up for the shop, save and donate program

This program does not alter the other VigilintsHeart™ Educational Programs which provide product and donations to teacher’s class rooms and programs. We invite classrooms and teachers to submit their donation requests.

“We are excited to help schools, children and non-profits through VigilintsHeart™,” said Martin Berns, CEO of Loyalty Superstore. Mr. Berns continued, “Loyalty Superstore is dedicated to serving the needs of its affiliates, customers, and the community, and are proud to be a part of the VigilintsHeart.”

The VigilintsHeart™ “Shop, Save, Donate” program is reaching out to other companies who wish to participate or add funds through sponsorship. To sponsor or learn more about the American classroom’ needs and the donations VigilintsHeart™ make  by contacting Edie Okamoto to discuss how you may wish to participate as a co-sponsor.

About VigilintsHeart™

Vigilint Biosensors strives to provide fun and safe solutions to families with children: communications and learning for children and peace of mind for parents. The combination of the best location technologies (GPS, GNSS, A-GPS and sensors) will easily locate your child, anytime and anywhere. Vigilint Biosensors is dedicated to improving the quality of care that parents and senior caregivers provide through a complete 360º intelligent family care assistant, that connects family members together via smartwatches. Vigilint Biosensors provides the family/caregivers with a cloud infrastructure bringing devices and software services together, which strives to improve time management and reduce stress by improved non-intrusive care for kids, seniors, and other loved ones in need. This is achieved through the most modern application of Artificial Intelligence and Machine Learning technologies to life data that provide alerts, if and when needed. “When those we care about are well, we can relax and focus on our day.” www.vigilint.store

Vigilint Biosensors

For introductions and appointments with the appropriate contact persons or to receive further Viglint Biosensors press materials, whitepaper links, or investor packages please contact Edie Okamoto at +1 510 693 0166 or edie.okamoto@riovida.net

Loyalty Superstore

The Loyalty Superstore Officers and Board have 50 years of successfully experience in the Loyalty and Rewards space. We have extensive experience in launching and operating public companies. Loyalty Superstore, Inc. (“LSS” or “the company”) began developing proprietary loyalty and rewards solutions in early 2013. The company has been servicing a niche market for mid-large brands that wanted a private branded, Value Add customizable online loyalty rewards platform, both nationally and locally. To learn more about the www.loyaltysuperstore.com

We love to learn more about your ideas on how we can grow this program. You may reach Edie Okamoto with your request or to learn how we could set up a school specific program for you.

And don’t forget to join our growing community of professionals and parents atTwitter & Facebook.

Attention writers and parents:  Please feel free to share your accomplishments, advice for other parents on the Vigilint Biosensor   blog

Feel free to reach out for an interview and for consideration of recommended products or services for review. We will be glad to consider featuring highly recommended products or services in our advice columns, as long as, we deem them to match well with our desire to support only high quality products that represent our core values and that we may consider reselling through our app(s) or store(s).

 

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Rolando Morales with Grammy Award Winning, Omar Ledezma at Havana on October 27, 2018

Grammy-award winning Omar Ledezma joins Rolando Morales on Oct 27, 2018 at the Havana in Walnut Creek
Grammy-award winning Omar Ledezma joins Rolando Morales on Oct 27, 2018 at the Havana in Walnut Creek

Rolando Morales will be accompanied by Grammy Award winning, Omar Ledezma at Havana on October 27, 2018.

Rolando Morales will also entertain guests at Maria Maria onFriday Oct 26, Maria, Maria Cantina,  1470 North Broadway, Walnut Creek, approx 6-9pm.

Tuesday Oct 30, Maria, Maria Cantina, 710 Camino Ramon Road, Danville CA, approx 6-9pm.

Rolando finally does a Taco Tuesday at Carlos Santana’s Danville restaurant.  Enjoy Rolando on solo guitar and voice with his diverse repertoire performing on the patio by the fire pits.  (925) 820-2366, www.mariamariarestaurants.com.

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Customer Support Woes – Microsoft’s CX is terrible due to lack of training.

On hold with Microsoft.  What a waste of time.  What a way to irk customers.  Steal their time with faulty products, lack of service and put them on the phone with an untrained macho Philippine young man with a fake name.  “Jared” he called himself.  His lack of English belies that fact.  I am glad that most Indians are now allowed to use Indian names. Anyway what I learned is this:

Microsoft = Hypocrisy.

The 22 minutes I wasted today are better than the 6 1/4 hours it took last time. Today  I got nothing resolved, but gave up quicker.  Yet, I am so upset.  My cortisol levels have sky rocketed, my adrenaline level is in need of rigorous exercise to get them back down. CX is the future.  Everyone including Microsoft agrees.

I ask Jared:  “How long have you worked at Microsoft.  2 Years. Are you an expert on Excel.”

Jared claims that he was trained for more than 1 year.  However, he cautioned me right away, that he is not trained on using the product.  He is merely able to provide help with the installation of Microsoft 365’s  program.  Not with solving anything that may go wrong with it.  When I described the problem he first explained that it is Facebook’s fault.  While there are many things Facebook could improve about themselves, I don’t agree with him that being able to save Facebook Analytics xls documents sometimes, but not always is a Facebook issue. The conversation immediately went beyond the young man’s scope of understanding. I asked for a supervisor.  He never came.  Maybe he was never notified.  Who knows?  Well, we only know that Microsoft doesn’t care about my Customer Experience.  I am having a terrible one.

If the program is already installed,  he explains, then Microsoft can’t help.  He told me that I am welcome to ask other Microsoft users in the “community.”  I asked  him, if there is a glitch with the product, such as many times I can save a document but sometimes I can’t – I am on my own?  He assured me:  “No, no, you are not on your own, I am suggesting that you speak with others in  the community.  Often other users who have similar problem can talk to you and listen to you.  I can’t. ”   When I told him that this is preposterous, he said you can also try to find solutions by watching YouTube or by going to a support site, like ansheishlscam.  I said I beg your pardon.  he repeated ansheishlscam or something like that.  I suggested the he spell it for me since I could not make out the answer.  He seemed entirely stumped at that point.  Apparently they didn’t teach him how to spell word aside of not reaching him how to pronounce them.

I asked him where he is from.  He answered that he is in  the Philippines.  I have had wonderful experiences and philosophical discussions with a Philippine Art professor and his mom in the past.  I know that Jared is not the only person representing the Philippines, but he is certainly representing the CX experience of Microsoft.

I can’t understand his accent.    I had asked to speak to his supervisor.  He had kept me on hold for 16 minutes and then told me that his supervisor was busy with another disgruntled customer.  No, he didn’t really say “disgruntled” he said “valued.”

The problem with Customer Service contracts is that people get paid by the minute.  The companies, Microsoft in this instance,  don’t seem to care if the customer gets help or if you are merely put on hold. I imagine that “big data” shows that calls in the Philippines are shorter than those in India.  I know because last time when I didn’t have to luxury of hanging up because I needed the software installed – I was on hold for over well over 5 hours – only to be told that they wanted to call me back in an extra 22 hours.

I asked whether he could help with a Skype glitch while I was waiting.  Realizing that I was being silly as soon as the sentence came out of my mouth.  Since I joined this 365 subscription, my Skype credits disappeared because my email is in use for this account  already.  Completely irrational frankly, since I have been a customer with Microsoft since 1980 and used Skype since 2004.

Microsoft  touts their AI capabilities and how it  provides “finished services to customers” – but clearly Microsoft is not using their own AI platform or it doesn’t work at all.  My service was neither “finished” nor did it exist. Clearly Microsoft can’t keep track of customers, like me.  Sad.  Or, probably, Microsoft just doesn’t care. I has the credit card booking the money out of the bank account each month.  So there is no more need to actually give a functioning product.  They refer me to the “community” whatever the heck that is?    I googled Community & Microsoft and got this:

https://answers.microsoft.com/en-us/msoffice/forum  – a place where frustrated people who don’t have a clue can vote up and down of how frustrated they are with the non-existing answers.  Swell.

I actually think it is not a technology problem, but an attitude problem.  The new Indian born CEO Nadella doesn’t give a hoot about his customers. If he did they would not have all these issues.  They want those issues to complete the retreat from consumer based business.  HP tried that and shot themselves in the foot, big time.  They did the opposite.  They focused on the printers and stopped supporting their techies sub contractors who built their company in the first place.  Not realizing that most people are both – consumers and business people.  Love that Epson Printer after years of using and recommending  HP for everything and my clients.   I use a MACs now. Love Apple’s customer service,  I really do.  They genuinely care,  they speak English and are culturally “with it”  and highly trained.  Love them.

Microsoft, certainly is not the only US bred tech company, that seems to suffer from hypocrisy.  They are just one of the largest offenders.   And it is not that the company as a whole doesn’t know that customer service is important.  In their blog they sing the praises about importance of a positive Customer Experience. In reality however they clearly don’t care at all.

What they say:

Microsoft Logo

Social media can have a positive influence on your brand and your product. It can also drive a stronger bottom line. Case in point: loyal customers spend 67% more than new ones.1 Customer relationships that lead to loyalty and trust are the foundation of a brand’s success. At Microsoft, the Customer Experience Center (CXC) is dedicated to building deeper customer relationships. etc.

My Microsoft customer experience was horrible and the company clearly has no interest in walking their talk.  What goes on my nerves is when people talk one way out of this side of their mouth and the other way out of the other side.  I can’t stand hypocrisy.

I prefer people who are consistent. Microsoft is in decline – angry and upset customer are not a good sign for their future health.  As an angry and upset customers I probably will share my story with more than the average 15 people for negative, and 5 people for positive experiences.

Well, the health advice is working.  I feel much calmer now.  I wasted an awful lot of time.  Maybe I should start working with better customer experience experts and show Microsoft and those other phony companies, how it’s done.   Maybe in the end this  frequent and horrid customer experience is just the inspiration I needed.

PS:  Special thanks, to Yussuf.  You were great last time we spoke and you solve my install problem in 33 minutes flat.  Microsoft should promote you over these uncultured, untrained stone-age macho men who wasted 6 hours and 15 minutes of my time, before I played CX roulette and found you.  If people like you, Yussuf, were in charge of Microsoft, the company would have a chance to thrive again.   The way it is run right now, it will go down as a mere footnote in history.

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Buddy Craig Leaving in the Morning -2004 and this new gem by Martin Holland.


Friday Night Live (Roseville Cable access TV) October 15th, 2004 featuring Buddy Craig, Sean Barfly, Bruce Spencer, and Marty Holland. Original music and words by Buddy Craig.

This band is so “California” yu can go out into a little town and suddenly hear the most amazing music. These guys know their instruments. For instance, Martin Holland who is the bassist in this video.  He played with the industry-greats and he plays no matter what, since he is a true musician.   Check out this gem.

It is from Martin Holldand with this quote to y’all:

“The test subject for the next test subject. The wheels go round and round, as always! With LOVE and hamburgers to all my friends!”

Learn more about Martin Holland by visiting:  www.martinholland.com

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Dance is an amazing expression of current culture. US Dance Then and Now.

Jive Dancing originated in the 1930s USA

2018 The Paul Mitchell robotic dance

Dance is a reflection of culture.  In the 1930s American were wild and free, the brought this dance to the Europe at the end of World War II.

In 2018 dance moves have a lot of corners, stiffness and are very prescribed.  Here is a dance lesson of the contra dance that will come up in Pasadena this month.

We seem to be moving forward and back ward in time,  both.   Interesting.

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Faye Carol is a Star. She has amazing range, knowledge and grace.

Faye Carol, photo by Jim Dennis
Faye Carol, photo by Jim Dennis

Faye Carol is one of the most amazing ladies you will ever meet.  She is grace personified.  She electrifies the room with her presence.  When she walks into a place you feel that you are in the presence of greatness.  She is quiet and humble yet, she has an amazing way to uplift people’s spirit.  Soul music in the Bay Area would not be the same without her.

Tomorrow, Thursday  October 11, 2018,  she will be performing in Mill Valley at the Mill Valley film festival.  This is a “can’t miss event”.  Although you may want to check to make sure you still can get tickets.  She will be performing at the Sweet Water Music Hall.

Another way to experience her is to take her 4 week music lesson.  They are a Bay Area treat not just for people who want to learn how to perform in front of crowds, but also for those who want to sound great at a wedding, bar mitzvah, or at the next family gathering.   It is also wonderful for people who enjoy learning about music.  Ms. Faye Carol has encyclopedic knowledge about American music. She leads with grace, knowledge and soul.

Fun Fact: March 13, 2018 was declared “Faye Carol Day” by the city of Berkeley.


Faye Carol & Her Quartet – Willow Weep For Me

Faye Carol teachers music with love, grace and knowledge
Faye Carol teachers music with love, grace and knowledge

Do yourself a favor and find a way to meet, hear and experience this “Living Legend.”  You will be glad you did.  To learn more visit her websites at:  www.fayecarol.com

 

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Deva Mahal – “It’s Down to You” has soul, Run Deep is interesting.

Deva Mahal - amazing lady and soul singer.

Deva Mahal grew up around soul music.  We all can be sure she was inspired by her dad, Taj.  Her voice is full and rich.  Her modulation is professional.  Most importantly she it is a joy to hear her.  She makes you feel her songs. Such a treat!

Deva Mahal – Run Deep
140 Gram Single Disc

“Fabulous…” – Elton John (Beats 1)

“Fantastic…” – RuPaul

#1 “Best New Bands at SXSW 2018” – Grammy.com

“Run Deep filters Lauryn Hill vibes into an Amy Winehouse earworm…”
– The Observer/The Guardia

And now we find that it is Daughter like Dad

Love this photo that I found on a wonderful online public station from NYC

Deva Mahal - amazing lady and soul singer.
Deva Mahal – amazing lady and soul singer.

Check out John Schaeffer’s shows.  He is so interesting and eclectic.

https://www.newsounds.org/story/alice-coltrane-turiyasangitananda-ashram-experience-bam

https://www.newsounds.org/artists/fela-kuti

Motema.com  has interesting vinyl records.  Check them out.

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Rolando Morales Octobr 2018 Calendar

Rolando Morales Newsletter

Rolando test-hikes his health in Oakland

October 2, 2018

¡Hola, Mi Gente!

Given the spectrum of crazy things happening in the world, I should count my blessings.  I’m still dealing with shoulder issues with Kaiser and am finally getting over that nasty bug.  That was a challenge given my 6 gigs in 5 day schedule last week!  I did some test hikes in Oakland and am definitely feeling better.

My debut last week at the Casa Bella Event Center in Sunol was such a hit that they’ve invited me back to play each Thursday this October.  The staff and public were great to play for, and the tacos were really good!  They’ve only been doing this for a few weeks now, so come and enjoy the rustic elegance of this fine property.  Details below.  This Thursday October 4, I’ll be playing indoors 5-8pm in the Event Center.  Let’s discover this gem together.  www.sunolscasabella.com

I’m also looking forward to this Saturday October 6, about 8:30-11pm when I return to Havana in Walnut Creek, this time with the delightful Sonya Jason, the saxophonist who has played with Sheila E. and the Brothers Johnson.  We’ll be doing a unique Latin-jazz fusion with some classic Grover Washington and Gato Barbieri thrown in.  This is only the 2nd time we’re doing this here, so don’t miss it!  Details below.

The duet series continues on Friday October 12 with the great Latin percussionist-vocalist Estaire Godinez, and then Saturday October 27 with the Grammy-winning Latin percussionist-vocalist from Venezuela, Omar Ledezma.  It all happens at Havana in Walnut Creek.  It’s turned into quite a scene!  Details below.

I also have a smattering of Maria, Maria gigs this month at both locations, starting this Friday night October 5 from 6-9pm in Danville.  That’s always a fun hang.  See below for the other dates and locations.

See you at the show!

Ciao,

Rolando

LAST PUBLIC PERFORMANCES FOR OCTOBER 2018 

Rolando Morales Newsletter

New venue, EVERY Thursday this month

Thursday Oct 4, Casa Bella, 11984 Main Street, Sunol, 5-8pm.  Rolando’s debut last week at this unique venue was such a hit that he has a standing invitation to play here on as many Thursdays as he can.  Casa Bella is normally a private event center, but now they will open once a week on Thursday nights to you, the public.  The property blends elegance in a rustic setting in the quaint historical section of Sunol.  For this night, Rolando performs on solo guitar, vocals and his pedal board of magic indoors in the Event Center for Taco and Tequila Night.  Authentically grilled with all the trimmings you desire.  This will be only the 5th week they’re doing this, so gather your friends and let’s discover this magical place together!    Free!  sunolscasabella.com,   (925) 939-4555.

Friday Oct 5, Maria, Maria Cantina, 710 Camino Ramon Road, Danville CA, approx 6-9pm.  Rolando returns to Carlos Santana’s Danville restaurant.  Enjoy Rolando on solo guitar and voice with his diverse repertoire performing out on the patio by the fire pits.  www.mariamariarestaurants.com, (925) 820-2366.

Rolando Morales Newsletter

Saturday Oct 6, Havana Cuban Cuisine, 1516 Bonanza St., Walnut Creek, approx 8:30-11pm. Rolando returns for this special series of duet engagements at this fine Cuban restaurant and live music venue.  Tonight Rolando welcomes the delightful saxophonist Sonya Jason, who has shared the stage with Sheila E. and the Brothers Johnson; and on guitar, voice and his pedal board of magic, Rolando Morales.  This is a rare opportunity to catch this inspiring duet laying down their unique blend of Latin-jazz fusion.  Don’t miss it!  www.havanarestaurant.net,   (925) 939-4555.

Thursday Oct 11, Casa Bella, 11984 Main Street, Sunol, 5-8pm.  Rolando returns to this unique venue that blends elegance in a rustic setting in the quaint historical section of Sunol.  Catch Rolando on solo guitar, voice and his pedal board of magic on the brick patio in the pergola surrounded by beautiful landscaping.  The perfect setting for Taco and Tequila Night!  Kid and dog friendly, so gather your friends and family and bring on the night together!    Free!  sunolscasabella.com,   (925) 939-4555.

Rolando Morales Newsletter

Friday Oct 12, Havana Cuban Cuisine, 1516 Bonanza St., Walnut Creek, approx 8:30-11pm. Rolando returns for this special series of duet engagements at this fine Cuban restaurant and live music venue.  Great Cuban cuisine, ceiling fans swirling lazily and Rolando’s vast Latin repertoire and beyond.  Tonight Rolando welcomes the charismatic Latin percussionist-vocalist who played with George Benson and Prince, Estaire Godinez;  and on guitar, voice and his pedal board of magic, Rolando Morales.  Together, they’ll be blending all kinds of musical treats.  Don’t miss it!  www.havanarestaurant.net,   (925) 939-4555.

Saturday Oct 13, Maria, Maria Cantina, 1470 North Broadway, Walnut Creek, approx 6-9pm.  Rolando makes a rare Saturday night appearance at Carlos Santana’s Walnut Creek restaurant.   Enjoy Rolando on solo guitar and voice with his huge repertoire and big sound out on the front patio.  If it’s too cold, he’ll play indoors in the restaurant.  See if he is joined by a special musical guest.  www.mariamariarestaurants.com, (925) 946-1010.

Thursday Oct 18, Casa Bella, 11984 Main Street, Sunol, 5-8pm.  Rolando returns to this unique venue that blends elegance in a rustic setting in the quaint historical section of Sunol.  Catch Rolando on solo guitar, voice and his pedal board of magic on the brick patio in the pergola, or in the Event Center if it’s too cold.  The perfect setting for Taco and Tequila Night!  Kid and dog friendly, so gather your friends and family and bring on the night together!  Free!  sunolscasabella.com,   (925) 939-4555.

Thursday Oct 25, Casa Bella, 11984 Main Street, Sunol, 5-8pm.  Rolando returns to this unique venue that blends elegance in a rustic setting in the quaint historical section of Sunol.  Catch Rolando on solo guitar, voice and his pedal board of magic either on the brick patio in the pergola, or in the Event Center if it’s too cold.  Taco and Tequila Night!  Kid and dog friendly, so gather your friends and family and bring on the night together!  Free!  sunolscasabella.com,   (925) 939-4555.

Friday Oct 26, Maria, Maria Cantina, 1470 North Broadway, Walnut Creek, approx 6-9pm.  Rolando returns to Carlos Santana’s Walnut Creek restaurant for a rare Friday night performance.  Enjoy Rolando on solo guitar and voice with his huge repertoire and big sound either out on the front patio or in the restaurant, depending on the weather.  www.mariamariarestaurants.com, (925) 946-1010.

Rolando Morales Newsletter

Saturday Oct 27, Havana Cuban Cuisine, 1516 Bonanza St., Walnut Creek, approx 8:30-11pm. Rolando returns to this fine Cuban restaurant and live music venue.  Tonight, for only the 2nd time at this venue will be the remarkable Grammy-winning Latin percussionist-vocalist from Venezuela, Omar Ledezma, from the Pacific Mambo Orchestra; and on guitar, voice and his pedal board of magic, Rolando Morales.  Together they create fire.  Don’t miss it!  www.havanarestaurant.net,   (925) 939-4555.

CD SALES

If you would like to order a CD, read on.  If you’d like to order our CD “Rolando Y Qué?!”, you can pick it up at my website, the gigs or by mail.  They’re $15.00 at the gigs, or $17.00 by mail to cover postage and handling. TO ORDER THE NEWEST CD “ROLANDO, Y QUÉ?!” by mail: Send a check or money order payable to Rolando Morales for $17.00 for the CD and postage to Rolando Morales, 9028 Burr Street, Oakland, CA 94605. and I’ll send it to you.  Let me know if you’d like .it signed.

TO ORDER THE ORIGINAL “PASSPORT: 10th ANNIVERSARY EDITION” CD by mail, send $17.00 to the same address as above. Be sure to include your return address.

BOTH CDs ARE AVAILABLE FOR PURCHASE AT WWW.ROLANDOMORALES.COM

All other shows are private. Why not hire Rolando for your own private event? He’s available for corporate shows, weddings, parties, concerts and festivals. The Rolando Morales group is available as sextet, quintet, quartet, trio and duo depending on your entertainment needs and budget.

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